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Terms and Conditions

About Us.

We Inscribe Creative ltd, are trading under the name Ink and Curls. Inscribe Creative is registered in England. Company Number: 6955316. Registered Office: 4 Merdle Square, Chelmsford, Essex. CM1 4WG. VAT Registration Number: 101854543.

Relationship between the customer and Ink & Curls

By placing an order with Ink & Curls, the customer confirms that they are at least 18 years old and are legally capable of entering into binding contracts and signify their acceptance to be bound by Ink & Curls latest Terms and Conditions.

Right to vary Terms and Conditions.

Ink & Curls reserve the right to change Terms and Conditions at any time. Any such changes will take effect when posted on the Ink & Curls website. The customer will be subject to the Policies and Terms in force at the time of placing an order and it is the customers responsibility to read the terms and conditions on each occasion prior to placing an order.

Intellectual property rights.

Ink & Curls retain all intellectual property rights over all designs created by Ink & Curls (including all approved, rejected and interim designs.) and retain the right to use all such designs in portfolio, website and advertising material.

Samples.

We recommend that customers order samples prior to placing an order. Samples are sent to the customer so that they may view the quality of Ink & Curls products only. Due to the many variables associated with design and print, (and the addition of personalised copy) Ink & Curls cannot guarantee that orders will replicate the samples previously seen.

Colour.

Ink & Curls aim to represent the printed products featured on the website and in digital PDF form as accurately as possible, however colour as viewed on screen can differ from printed colour. Ink & Curls therefore cannot guarantee that products supplied will exactly match those viewed on computer monitors.

Digital Proofs.

Design proofs are e-mailed in Digital PDF format. Wording, Spelling and Grammar will be used as supplied by the customer at the time of placing an order.

The customer is responsible for checking and approving Layout, Wording, Spelling and Grammar. Ink and Curls allow for 2 rounds of changes, any further rounds required will be charged at £40 per round.

Ink and Curls will always print as per the approved proof. If Proofs are approved to print with any errors Ink and Curls will take no responsibility and any replacements will be charged in full.

Unless Ink and Curls deviate from the approved proof, a refund or reprint will not be offered.

Pricing and Payment.

Prices of products will be as quoted on the Ink & Curls website. Product prices are liable to change at any time, however changes will not affect orders confirmed prior to changes being issued.

All prices include VAT but do not include delivery (unless stated otherwise). Those ordering outside of the EU will be charged VAT at a rate applicable to their country. This will be reflected when an invoice is issued. Ink and Curls take no responsibility for any other taxes applicable in the country to which the products are sent.

No work will be undertaken or products dispatched until payment has been received in full and confirmed by Ink & Curls.

Time Scales and Delivery

Please allow a minimum of 2 working days, from receipt of your wording, before receiving your initial digital PDF proofs. Please then allow a minimum of 10 working days, from receipt of print approval, for printing and delivery. (Delivery times will be extended for orders outside of the UK.) We always work hard to shorten these time scales but occasionally circumstances beyond our control can lengthen the process, therefore please allow plenty of time when placing an order.

We cannot accept responsibility for delivery delays caused by the carrier. Customs Fees and Import Duties are not included in our shipping fees.

Cancellation, Refunds, Re-Prints and Returns.

Should the customer decide to cancel an order once design work has been undertaken, Ink and Curls reserve the right to retain the customers payment in full.

Refunds (not issued on sample orders) are issued at Ink & Curls discretion and only in the event that Ink and Curls have deviated from the approved proof and re-printing is not possible.

Re-prints will be charged in full unless Ink and curls have deviated from the approved proof whereby they may (at their discretion) re-print free of charge.

Ink and Curls do not accept returns.

Liability.

Ink & Curls shall have no liability to the customer for any loss, damage, costs, expenses or other claims for compensation arising from any material or instructions supplied by the customer which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non arrival, or any other fault of the customer.

Ink & Curls shall not be liable to the customer, by reason of any representation, for any indirect, special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of the Services or their use by the customer.

Ink & Curls shall not be liable to the customer, or be in breach of contract, for any delay, or any failure to deliver, any Ink & Curls product or service, if the delay or failure was due to any cause beyond Ink & Curls reasonable control.